Boxes are shipped by the 15th of the month, unless otherwise noted. You’ll receive a shipping confirmation via email once your box is on the way to you. 

Note that due to COVID-19, many delivery service providers are experiencing delays and your order may take longer than expected. We thank you for your understanding and patience.

While we package our items to minimize damage we can’t guarantee how the packages may be handled by shipping services. If you happen to receive a damaged item, please contact us at info@thegdmama.com within 5 days of receiving your product. Please include a photo of the damaged product in your email so that we can process a replacement or credit to your account. 

We research and select products very thoughtfully and hope you love each item. Unfortunately, we don’t offer exchanges or refunds for the box or individual products. Items that you don’t like may make a great gift for someone else. 

Because we must order a specific quantity of items for our boxes — most of which are non-returnable — we cannot offer refunds once orders have been placed, or auto-renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for. For any T-shirt returns, items will need to be shipped back unworn and undamaged at the customer’s expense. Once received, a refund will be processed, less shipping costs. 

Your subscriptions are processed through a secure form, Jotform.  Jotform will you email about the recurring payment. In the email, there is a link to cancel the subscription. Click the link, and confirm the cancellation on the next screen

Unfortunately, we cannot accept responsibility for the mail carrier misplacing your package or it being stolen from your porch. That said, we will evaluate replacing the items on a case by case basis. We may be out of certain items. If your package is not properly delivered or is missing, please contact the mail carrier first about locating it. DO NOT FILE A CLAIM. Please email us at info@thegdmama.com to discuss the next options. If we are not notified within 2 weeks of delivery, we may not be able to replace/help locate the package. We may also require you to pay for new shipping/signature delivery if it is deemed necessary.